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IMACD
Soroc’s IMACD services include hardware IMACDs; Installations, moves, adds, changes and disposition of client hardware as well as software IMACDs. Soroc also provides outsourced asset management.

Soroc leverages its expertise, certifications and advanced technology to deliver scalable, responsive and cost effective services.

Soroc’s Asset and IMACD Services are delivered within an ITIL-based Framework


Soroc’s Asset and IMACD Services are based on ITIL best practices. By adhering to ITIL-defined processes, Soroc delivers consistent, reliable services that seamlessly integrate with our clients’ internal processes.

These ITIL processes are complemented by Soroc’s skilled IMACD team who hold ITIL certifications ranging from Foundataion to Practitioner.

Soroc also leverages a single integrated system called Service Desk Express (SDE) to manage all IMACDs through incident management, delivery, support and follow-up.

SDE is a single point of access to a host of support systems including Knowledge Base, Configuration Management Database (CMDB) and reporting.
Soroc Value Advantage
Rapid Turnaround
Soroc develops custom SLAs for each client and guarantees rapid delivery of IMACDs.
Customized
Soroc customizes its Asset and IMACD services to fulfill client-specific security policies and procedures.
Scalable
Soroc can handle large scale projects (1000 IMACDs / mo) and fast turnarounds (200 IMACDs over multiple days).
Efficient
Soroc also uses an ITIL-compliant tool for managing and tracking assets throughout the asset lifecycle including disposition.
Expertise
Soroc’s IMACD team has 20+ years experience focused in financial and retail verticals. Soroc agents who arrange and manage IMACDs are ITIL foundation-certified. Agents are coupled with technicians who can leverage knowledge from client on-site support engagements.
Hardware IMACD
Configuration / QA
  • Image configuration
  • Asset tagging
  • Special configurations
  • Host client imaging servers for dynamic updates
  • QA/testing – 10,000 sq ft facility
  • Can configure up to 3000 PCs per day
Freight
  • Soroc-owned fleet
  • Delivery and removal
  • Direct drives
  • Adhere to client-specific security policies
Disposition
  • Secure data eradication following RCMP or US Department of Defence protocols
  • Disposition services: Lease, donate, sell, recycle, redeploy, destroy
  • Certification and reporting
Software IMACDs
  • Re-imaging of existing hardware for redeployment
  • Data restore
  • Data back-up
Asset Management Services
  • Outsourced management of assets
  • Inventory assets
  • Conduct reconciliations for moves
  • Provide monthly, weekly, daily and/or ad hoc reports
  • Provide complete audit trail for compliance purposes
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