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On-site Service and Support
Maximize uptime and productivity with cost-effective, rapid-resolution on-site services and support from Soroc.

Soroc’s on-site services and support include on-site maintenance services, desk-side support and network support services.

Soroc combines expert technicians, advanced technology and just-in-time parts provisioning to deliver cost-effective, reliable, rapid response services. Additionally, Soroc customizes its service offering to cater to its clients’ specific needs.
Soroc Value Advantage
Rapid Resolution
Soroc develops custom SLAs for each client and guarantees response and resolution rates.
Cost-effective
Just-in-time inventory provisioning enables clients to pay for parts only when they use them. Smart Hands+ technicians cover broader needs at field technician rates.
Reliable
Technicians are available across the country, 7/24. Soroc also has its own fleet of trucks and drivers which enable it to comply with clients’ specific security needs.
Quality Service
Soroc technicians hold a broad range of certifications covering desktops, thin clients, servers and network products from all the major manufacturers. Soroc also has an in-house 2nd level team with advanced certifications to support its field technicians. Advanced incident management and asset tracking systems enable effective incident management, tracking and reporting.
On-site Maintenance Services
  • Break / fix service
  • Guaranteed SLAs
  • Enhanced care packs
  • Parts inventory management
  • Soroc fleet and drivers
  • SDE – ITIL-based tool for managing incident resolution
  • Software distribution
  • Customer satisfaction and service reporting
Desk-side Support
  • Hardware, software and network:
    • Out-tasked model
    • Dispatch model
  • Guaranteed SLAs
  • 2nd level support
  • CMDB – per unit/asset tracking and management
  • Customer satisfaction and service reporting
Network Support Services
  • Support services for routers and switches
  • Guaranteed SLAs
  • Customer satisfaction and service reporting
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